You Should receive your order within 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate. Please allow 3-5 business days to process your order before shipping. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Shipping cost is displayed at point of checkout. International orders may be subject to custom charges by your native country.
Return Policy: We do not do refunds or exchanges.
Please return item(s) within 14 days. We do not accept items that has been worn, washed, altered, sale items, accessories, bodysuits & swimsuits. We will gladly issue you store credit in the form of an e-gift card to the email address on file. Store Credit can be used immediately and never expires. When returning, we recommend using a trackable service such USPS flat-rate shipping. Please also remember that you are responsible for returning shipping charges.
On your packing slip included in your original order please enter the Reason Code for your return in the space provided next to the item.
All sale's items are non-refundable/returnable.
1= Did Not Fit
2=Did Not Like
3=Incorrect Item Sent
* PLEASE INCLUDE YOUR PACKING SLIP WITH REASON CODE IN RETURN PACKAGE*
Original shipping charges are non-refundable.
Online Store Credit can only be used online at sosorella.com - not valid on in-store purchases.
Any purchase amounts that exceed the value of the online store credit will require an additional method of payment for the remaining balance due.
Online Store credit never expires.
Online Store credit is provided in U.S. Dollars.
Gift cards, e-gift certificates, cosmetics, jewelry, and final sale merchandise may not be returned for a refund, credit, or exchange; unless received damaged, defective, or the wrong item(s) shipped.
For any additional inquiries or more information onOnline Store Credit, please contact email@example.com